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Privacy Policy

⚠️ This is a temporary placeholder policy. The full legal Privacy Policy will be updated shortly once provided by KREOVA.

Privacy Policy

KREOVA (“we”, “us”, or “our”) is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

Information We Collect

  • Account & order details: Name, email address, phone number, billing and shipping address, and order history when you place an order or register.
  • Payment information: Payment is processed securely by Razorpay. We do not store card or UPI details on our servers.
  • Usage data: Browser type, pages visited, and time spent on site (via cookies/analytics) to improve your experience.
  • Communications: Messages you send us via WhatsApp, email, or our contact form.

How We Use Your Information

  • To process and fulfill your orders (including sharing address details with Shiprocket for delivery).
  • To send order confirmations, shipping updates, and delivery notifications.
  • To respond to your queries and provide customer support.
  • To send promotional emails or offers — only if you have opted in. You can unsubscribe at any time.
  • To improve our website and product offerings based on usage patterns.

Third-Party Sharing

We share your data only where strictly necessary:

  • Razorpay — payment processing (subject to Razorpay’s own privacy policy).
  • Shiprocket / courier partners — your name, address, and phone number for order delivery.
  • We do not sell or rent your personal data to any third party for marketing purposes.

Data Retention

We retain your order and account information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your data by contacting us.

Your Rights

  • Access, correct, or delete the personal data we hold about you.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with the relevant authority if you believe your data has been mishandled.

Contact

For any privacy-related queries, please reach us via WhatsApp at +91 90996 20384 or through our Contact page. We aim to respond within 2 business days.

Last updated: June 2026. This policy will be replaced with a full legal document once finalized.

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